Most bank communications harder to read than Moby Dick
27 May 2019
When people are dealing with their bank, it’s not uncommon for them to feel as though they are being spoken to in another language. Between the jargon and complex language, many people can be left feeling baffled and with more questions than they started with. This feeling is supported by a recent report by VisibleThread, a content and language analytics company that works to improve the readability and quality of communication.
How we can help you reach a wider consumer base
27 May 2019
When you make your content accessible, you’re able to reach a broader audience. This can include people with disability, people with low literacy skills and people with English as an additional language. If your content is concise, easy to read and understand, and in an easy-to-use format, you help everyone to get the information they need. When people have a clear sense of what you’re asking them to do, you also get better results.
How to make your survey inclusive
10 May 2019
A report in the Journal of Intellectual Disability Research looked at how well people with intellectual disability could answer a survey about loneliness. They were given questions that were written for the general community and questions that were written specifically for people with intellectual disability. The report’s findings were very clear. The survey written for people with intellectual disability was easier for all participants to answer than the survey for the general community.
Community consultations to help shape disability policy after 2020
11 April 2019
In 2010, governments at every level around Australia committed to a national approach to supporting people with disability take part as equal citizens in our community. With the strategy and its associated policies due to expire next year, the Australian Government is preparing for a community consultation period to shape policy for the next 10 years. We had the privilege of creating an Easy Read fact sheet about the National Disability Strategy and the community consultation.
Get ready for the election with Easy Read voting guides
11 April 2019
Voting in an election can be a confusing and daunting process for many people. From knowing how to enrol to voting at a polling place or voting by mail, the information about how to vote can be long, complex and hard to understand. We recently worked with the Australian Electoral Commission (AEC) to update three of its easy-to-read-guides so that everyone can take part in the next federal election, no matter their literacy level.