Australian Taxation Office

September 2017

We’re a member of a panel of suppliers to the Australian Taxation Office for the Provision of Communication Services and, through this panel, have been engaged to edit hundreds of letters, email and SMS communications into plain language. Called ‘Outbound correspondence’, the letters, emails and SMS messages are targeted at a range of audiences, including everyone from the general public through to taxation specialists. Our goal is to help the ATO connect clearly and succinctly with the people it is targeting so they understand why they are receiving the correspondence, what they need to do about it, how they can do it and when they need to do it by. 

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