ANZ makes its Complaints Guide more accessible

ANZ is committed to making its products and services more accessible and inclusive. This includes providing materials in a range of formats to suit customer needs.

We are proud to have worked with ANZ to develop an accessible Easy Read version of the ANZ Complaints Guide.

The guide aims to support customers to make a complaint. It also explains what they can expect from ANZ and what support is available.

As well as Easy Read, the guide is available in languages other than English, including Auslan.

Our design team worked with ANZ to adhere to the bank’s style guide, making sure the Easy Read guide aligns with other branded content.

You can explore all formats of the ANZ Complaints Guide on the ANZ website.

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