Setting the standardAn illustration of 5 diverse hands holding, or pointing to, a document. The document lists the numbers 1 to 4, vertically down the page. The numbers are written in white text inside orange circles. Underneath the number 1 is the word relevant. Underneath the number 2 is the word findable. Underneath the number 3 is the word understandable. Underneath number 4 is the word usable.

Did you know there is an international standard for writing in plain language?
After much anticipation, the International Organization for Standardization (ISO) released its first ever plain language standard in June 2023.

ISO is a non-governmental organisation that consults with experts from around the world to agree on the best way of doing things. This first-of-its-kind standard provides ‘nearly universal plain language principles, guidelines and techniques to create accessible and effective communications’.

What the international plain language standard means for you

Information for the community should be accessible for everyone in the community. Using plain language is one of the best ways to achieve that.

The international plain language standard is a great resource for anyone who writes or reviews content, whether you’re new to plain language or already using other guidelines.

The standard can help you:

  • think more about your audience needs
  • improve how well you explain and organise your message
  • support your audience to get the message the first time they read it.

While the standard focuses on written content, it’s still a useful guide if you work on other types of communication. For example, if you create podcasts, speeches or video scripts.

With the standard you can tailor your content to suit a range of audiences – from the general public to specialists who are
time-poor.

Overview of the international plain language standard

The international plain language standard covers how to communicate in a clear and accessible way for your audience.

The standard is built on 4 principles that put the reader first:

  1. Relevant – readers get what they need
  2. Findable – readers can easily find what they need
  3. Understandable – readers can easily understand what they find
  4. Usable – readers can easily use the information.

Within these principles, the standard provides guidelines for:

  • writing to and for your reader
  • using clear, concise and familiar language
  • creating a logical structure
  • being inclusive and respectful
  • reviewing your content and getting feedback.

Some of the guidelines have examples and there is a handy sample checklist of all the key points.

Other standards and guidelines

What other resources can you refer to around the use of plain language?

The ‘Clear language and writing style’ section of the Australian Government Style Manual is a good place to start. It covers key aspects of plain language writing, such as using words people know, using short active sentences, and explaining complex terms.

Most state and territory governments have similar guidelines. Plain language tends to be covered in writing style guides and in inclusion and accessibility policies.

For those who work in digital communications, use of clear and understandable content is also part of meeting the Web Content Accessibility Guidelines – the international standards for online accessibility.

What the law says

While governments in Australia have plain language policies, we don’t have laws specific to plain language in Australia.
The Disability Discrimination Act 1992 does require that the Australian Government provides information in way that is accessible to people with disability. Plain language can be a way to meet that goal.

All governments in Australia have also signed up to Australia’s Disability Strategy 2021–2031. Providing accessible information is one part of creating inclusive communities.

In New Zealand, they do have laws specific to plain language. The New Zealand Plain Language Act 2022 requires governments to use plain language for content in English that is for the general public.

Where to learn more

Read the introduction to international plain language standard and buy the full standard on the ISO website.

Want to learn more and practice with experienced plain language editors? Our interactive 3-hour workshop will give you the practical skills to make your writing clear, concise and easy to understand .

An example of what we cover:

  • Understanding and writing for your audience
  • Writing clear, direct sentences
  • Choosing your words, including avoiding jargon
  • Being aware of passive voice vs active voice
  • Using correct and consistent grammar
  • Creating a plain language document

Throughout the workshop, you’ll be able to practise your new skills and get feedback.

Ready to get started? Email info@informationaccessgroup.com for more information.

You can read about our plain language training experience with: