During this year’s Federal Election, the Australian Government promised to improve the experiences of NDIS participants by developing the NDIS Participant Service Guarantee.

The Guarantee will set new standards for the time it takes for key steps in the NDIS process. This means there will be shorter, agreed timeframes for people to find out if they can join the NDIS, to have their NDIS plan approved and to have their plan reviewed.

To develop the Guarantee, there will be a review of the National Disability Insurance Scheme Act 2013 (the NDIS Act). This review will focus on ways to make the NDIS simpler and easier to understand. It will also look at what barriers can be removed to encourage positive experiences with the NDIS.

The Government understands that it is essential for people with disability and the important people in their lives to have a say about the Participant Service Guarantee.

To help with this, we worked with Australian Government Department of Social Services (DSS) to develop a range of Easy Read documents. They include an overview about what the Government is doing, key questions and areas of interest for the review, and a short-form survey that can be printed or completed online.

The survey itself has been set up with Easy Read text and images in Survey Monkey. This is groundbreaking for DSS and opens up the way for more inclusive survey processes within government. It’s also really easy to complete the survey in the Easy Read format!

Consultations will close on 31 October 2019 at 5.00 pm AEST.

You can learn more and find the Easy Read documents on the DSS Engage website